At VitalTech Solutions, we pride ourselves on offering reputable, professional services to our clients. We understand that, when partnering with a Chicago IT support firm, trust is everything. That’s why we offer a distinctive business strategy with each of our clients to help reassure them that they truly are teaming with a Chicago IT support team that not only values their business, but also delivers quality strategies and solutions.
If you’re currently in the process of finding a Chicago IT support firm to entrust with your company’s technical needs, you may initially find the experience overwhelming. With so many technical firms claiming to be industry “experts,” you may find it challenging to find a partner worthy of your business. Understanding a few key tips and pointers can help ensure that you find a reputable, ethical and professional organization that has the experience you’ll need to satisfy all of your organization’s technical needs.
When sourcing a top-quality Chicago IT team, look for:
Established reputation: Rule of thumb when sourcing technical support services – be wary of companies that have to contact you to solicit your business. If they have the time to do that, they aren’t using that time to help their current customers. Instead, search for a firm that has an established industry reputation for delivering superior services and solutions.
Face-to-face engagements: Yes, it’s a virtual world we live in; however, your chosen Chicago IT support team should be ready to engage in-person with you and your staff throughout the process. Beyond the personal touch it delivers, it also help you remain hyper-vigilant about your company’s information security. Don’t reveal proprietary information over the telephone or send it in unsecured emails to an external email address. In general, an IT support technician should only access your system onsite or discuss security problems face-to-face with you. Face time prevents confusion about who is taking care of your computer network
Long-term staff employment: If there is a high turnover of employees at a Chicago IT support firm, there’s naturally a higher risk of confidential or sensitive material being leaked either accidentally or because an employee is upset about being terminated. Every time a new IT support professional comes to work on your computer network, you run the risk of something being overlooked. You’ll also lose time as the new person familiarizes himself with your network and software. If a Chicago IT support firm is constantly sending different people to work on your computers, you won’t get consistent, dependable service because you won’t be getting the benefit of a professional who has truly in-depth knowledge of your company.
References: If a company wants to work for you, they should be willing to give you current references from satisfied clients. Yes, a quality Chicago IT support team always has to consider the confidentiality of their customers; however, there’s nothing inappropriate about getting permission to use them as references. Once you’ve received your list of references, check them; it’s the perfect way to get an unbiased, third party opinion about why a particular firm is truly deserving of your business.
To learn more about how to find reputable Chicago IT support firms, visit VitalTech Solutions. If you’re asking yourself whether you can trust your business to a Chicago IT support team, the answer is “Yes” when it’s VitalTech Solutions. Contact us today for a free consultation.